Ok Guys.

I'm a bit of a newbie when it comes to servers. I used to have a cpanel reseller account and now i have a cpanel server and want to move the accounts over. I dont have SSH or anything on the reseller and they wont provide me with a backup.

To test settings etc i backed up my own account on the reseller, the backup file is on the new server but how do i get it to add the account and all its settings? I tried just going to restore but it says it cant find a backup in the folder it is looking in.

Is it simply a case of moving the file to where the server is looking or do i do it a different way, I want to do one site at a time so i dont want to screw up the whole server config.

Cheers

If you have the backup file move it to /backup/cpbackup/daily/ and then you can restore it though WHM. Of course you can also temp (or perm) change the backup path though the configure backups menu.

ok i did that and it found the file, its now giving the following error:


Extracting tarball...................
Done
Extracting Domain....Done
Sorry, the copy failed. Unable to find the cpanel user file
Account Restore Failed...

Does that mean there is a problem with the backup or am i supposed to create them an account first and then backup?

Click thhe boxs that say create account, restore mail, restore subdomains

I did the only box not ticked was the give the domain an ip and i get the error

Extracting tarball...................
Done
Extracting Domain....Done
Sorry, the copy failed. Unable to find the cpanel user file
Account Restore Failed...

Should i try the backup again? I selected full backup from the other server

Yes try it, you might have to recreate the user then from the users cpanel restore the domain. I have never tried the cpanel backups to restore the account via whm but it might not work.

Is there an easier way than with whm? ssh maybe?

/scripts/restorepkg


but i am pretty sure thats the same thing as the WHM script.



Basically going to have to recreate them all if your host will not give you acess to the whm backup files. There might be some other method but I have never NOT had root so never tried