The Planet Forums > AUP-TOS Violation - I feel very humiliated!

Full Version: AUP-TOS Violation - I feel very humiliated!

The Planet Forums > General > Suggestions/Comments

Anatolia

Dec 14 2003, 07:26 PM

OK here we go

QUOTE

12/11/03 12:40:54 PM
12/11/03 - cnewcomb - 12:40:54 PM - Abuse - Warning - AUP-TOS Violation - ALL -> Dear Customer
Because we have found that your server is a target for massive inbound attacks that are cripleing the network, we unfortunately have to ask you that you make a copy of all content on the server 64.246.***.***, and find another host for this content. I have been authorized to give you until December 19, 2003 at 07:00 to remove all content on this server and find another host, at that time we will remove your server from the network permanently.

12/11/03-8:45:10 AM - Network - NOC - Blocked Inbound Attack
12/10/03-8:01:09 AM - Network - NOC - Blocked Inbound Attack
12/10/03-7:43:14 PM - Network - NOC - Blocked Inbound Attack
12/10/03-8:16:15 PM - Network - NOC - Blocked Inbound Attack
12/9/03-12:05:56 PM - Network - NOC - Blocked Inbound Attack
12/9/03-2:31:19 PM - Network - NOC - Blocked Inbound Attack
12/9/03-6:38:50 PM - Network - NOC - Blocked Inbound Attack
12/9/03-8:33:41 PM - Network - NOC - Blocked Inbound Attack
12/9/03-8:44:41 PM - Network - NOC - Blocked Inbound Attack
12/9/03-7:47:33 PM - Network - NOC - Blocked Inbound Attack
12/8/03-11:36:42 AM - Network - NOC - Blocked Inbound Attack
12/8/03-6:03:41 PM - Network - NOC - Blocked Inbound Attack
12/7/03-8:23:19 PM - Network - NOC - Blocked Inbound Attack
12/6/03-8:50:09 PM - Network - NOC - Blocked Source Attack
12/4/03-8:35:12 PM - Network - NOC - Blocked Inbound Attack
12/3/03-1:12:43 PM - Network - NOC - Blocked Inbound Attack
11/29/03-6:47:08 PM - Network - NOC - Blocked Inbound Attack
11/28/03-9:53:23 PM - Network - NOC - Blocked Inbound Attack
10/31/03-10:05:42 PM - Network - NOC - Blocked Inbound Attack
10/23/03-9:24:57 AM - Network - NOC - Blocked Inbound Attack
10/20/03-8:25:14 PM - Network - NOC - Blocked Inbound Attack
10/16/03-10:25:43 AM - Network - NOC - Blocked Inbound Attack
10/10/03-6:34:26 AM - Network - NOC - Blocked Inbound Attack
9/30/03-12:03:27 PM - Network - NOC - Blocked Inbound Attack
9/29/03-8:56:59 PM - Network - NOC - Blocked Inbound Attack
9/26/03-10:16:18 PM - Network - NOC - Blocked Inbound Attack
9/26/03-10:05:29 PM - Network - NOC - Blocked Inbound Attack
9/24/03-9:52:06 PM - Network - NOC - Blocked Inbound Attack
9/20/03-9:47:55 AM - Network - NOC - Blocked Inbound Attack
9/12/03-11:28:43 AM - Network - NOC - Blocked Inbound Attack
9/9/03-10:32:28 AM - Network - NOC - Blocked Inbound Attack
9/8/03-7:30:00 AM - Network - NOC - Blocked Inbound Attack

--
Regards,
Chris
Abuse Team Leader
abuse@ev1servers.net

Ok lets talk about how to solve such a problem or how to stop inbonds attacks, Source, DDoS..
Any one has any idea how to stop the attacker?
I have APF Firewall installed, mod_dosevasive as will!
Should i upgrade to the Unmetered 10Mbps Server Series, i mean will that help?
I feel very humiliated by EV abuse team, am I a victim here?
note we have 9 high end servers with RS/EV1 with deferent (RS-***) user accounts should i just close all of them and find another host?

Many thanks to your inputs
Anatolia

Edgewize

Dec 14 2003, 07:36 PM

Rackshack is a value-level host and can't afford the level of network maintenance that a high-risk site like yours requires.

When you are a target of attacks, even if your server does not crash or get taken down, the entire network leading up to your server is affected.

It requires careful monitoring and coordination by all the upstream network providers to filter out the attack as it happens.

Requiring this level of dedicated support on a regular basis is definately not in the $99/month range. If you can't stop whatever it is that is performing these attacks, you will have to move to a host who can afford to watch over your server.

That's just the way it works, it is nothing personal and there's no reason that you have to take all your business elsewhere if those servers are not common targets for attack.

daveman692

Dec 14 2003, 07:39 PM

QUOTE

Originally posted by Edgewize
Requiring this level of dedicated support on a regular basis is definately not in the $99/month range.

I know of at least one other company that is in this price range and does offer a system to help protect against DoS attacks.

LighthousePoint

Dec 14 2003, 07:55 PM

QUOTE

Originally posted by daveman692
I know of at least one other company that is in this price range and does offer a system to help protect against DoS attacks.

Great, go to them...

eMax

Dec 14 2003, 08:37 PM

LighthousePoint - That is a real cocky reply from someone who represent a company.

Maybe some manner classes might help you be a better person?

daveman692

Dec 14 2003, 08:44 PM

I just want to say that the point of my post was not to bash EV1 nor promote another provider, just point out that another provider is able to offer advanced tools in the same price range as EV1.

TechieSurfer

Dec 14 2003, 09:23 PM

QUOTE

Originally posted by eMax
LighthousePoint - That is a real cocky reply from someone who represent a company.

Maybe some manner classes might help you be a better person?

LighthousePoint is a forum moderator but does not "represent" EV1. His opinions are just that - his.

I, for one, welcome constructive criticism and competition. Frequently it is these forces that help 'mold' certain aspects of our business resulting in a stronger and positive outcome...

Sincerely,

Randy Williams, CTO

foggy

Dec 14 2003, 10:24 PM

QUOTE

Originally posted by LighthousePoint
Great, go to them...

your getting as bad as dave#

LighthousePoint

Dec 14 2003, 10:28 PM

QUOTE

Originally posted by foggy
your getting as bad as dave#

lol, or emax?

Sorry, just kind of tired of these people. If you have some issues you want resolved, great, come to the forums and the members will help -- and if it's between you and EV1, the big players like TechieSurfer, Patrick, HeadSurfer, Mario, etc, always seem to come through...

But the whole "I left EV1" or the even worse : "I am going to leave EV1" speal that continues and continues gets tiresome. This is their house, and don't show disrespect. There is a *huge* difference from expressing concerns, or even flat-out being upset at EV1 when compared to being plain rude. Kind of like how it's not appropriate to name competitors, if you've moved, then be done with it. If you come here for support, or to help others, great, but don't try to take customers, or disrespect EV1.

My $2.00

Lippy

Dec 14 2003, 11:05 PM

QUOTE

Originally posted by LighthousePoint

My $2.00

Note to self, take pointers from LighthousePoint, his comments are worth more than $0.02, must try to raise value of my own.

LighthousePoint

Dec 14 2003, 11:10 PM

QUOTE

Originally posted by Lippy
Note to self, take pointers from LighthousePoint, his comments are worth more than $0.02, must try to raise value of my own.

yeah, big rants are worth more

scuro_falcao

Dec 15 2003, 02:23 AM

I wouldn't host you either. You may have better luck hosting your servers on DSL connections at home, although it will be incredibly slow

jeff-p4

Dec 15 2003, 02:40 AM

You might try either .

An unnamed rackshack competitor also in Texas has this option on thier order form:

QUOTE

utilizes FloodGuard™ from NetZentry to mitigate distributed denial of service and syn flood traffic directed to servers inside our datacenter facilities. Through the extensive use of actuators and sensors, security engineers are able to track traffic patterns and assist in mitigating the effects of malicious activity. utilizes best efforts to mitigate denials of service attacks and syn flood attacks, but due to the nature of these types of attacks… no SLA is applied to this service offering.

I also see vbulletin.com has been getting DDOS'ed extremely badly for the last week and hasn't kicked them - then again, they're probably spending a lot more than $99/month.

I have no experience with either company.

(Sorry - I thought it would be ok to post competitors in this case since RackShack does not want this business and Anatolia needs to find a new home quickly. I obviously wouldn't post direct competitors where RackShack does want the business and offer the service. I guess I was wrong so I hope you can figure it out or find your answers at )

Doobla

Dec 15 2003, 02:56 AM

QUOTE

Originally posted by jeff-p4
You might try either or .

I know you didn't exactly get it when LHP said it so I'll try to make it plain for you. Naming EV1's competitors on these forums isn't cool. This is EV1's house so leave competitors in the PM's or something.

QUOTE

Originally posted by LighthousePoint
But the whole "I left EV1" or the even worse : "I am going to leave EV1" speal that continues and continues gets tiresome. This is their house, and don't show disrespect. There is a *huge* difference from expressing concerns, or even flat-out being upset at EV1 when compared to being plain rude. Kind of like how it's not appropriate to name competitors, if you've moved, then be done with it. If you come here for support, or to help others, great, but don't try to take customers, or disrespect EV1.

jeff-p4

Dec 15 2003, 03:07 AM

QUOTE

Originally posted by Doobla
I know you didn't exactly get it when LHP said it so I'll try to make it plain for you. Naming EV1's competitors on these forums isn't cool. This is EV1's house so leave competitors in the PM's or something.