i am using cpanel's automated backup and rackshack's backup ftp server. For a while this seemed to worked fine, but now after a restore not long ago, all of the backup files are zero bytes on the ftp server. Here is what I am getting:

Creating Archive ....Done
md5sum is: 00cc9b4bf3e781af81f2d0db7XXXXXXX
Net::FTP=GLOB(0x83527c4)<<< 220 ProFTPD 1.2.8 Server (ProFTPD BlueArc) [bluearc3.rackshack.net]
Net::FTP=GLOB(0x83527c4)>>> user SAMPLEUSER
Net::FTP=GLOB(0x83527c4)<<< 331 Password required for SAMPLEUSER.
Net::FTP=GLOB(0x83527c4)>>> PASS ....
Net::FTP=GLOB(0x83527c4)<<< 230 User SAMPLEUSER logged in.
Net::FTP=GLOB(0x83527c4)>>> TYPE I
Net::FTP=GLOB(0x83527c4)<<< 200 Type set to I
Net::FTP=GLOB(0x83527c4)>>> MKD cpbackup
Net::FTP=GLOB(0x83527c4)<<< 550 cpbackup: File exists
Net::FTP=GLOB(0x83527c4)>>> MKD cpbackup/daily
Net::FTP=GLOB(0x83527c4)<<< 550 cpbackup/daily: File exists
Net::FTP=GLOB(0x83527c4)>>> CWD cpbackup/daily
Net::FTP=GLOB(0x83527c4)<<< 250 CWD command successful.
Net::FTP=GLOB(0x83527c4)>>> ALLO 10739428
Net::FTP=GLOB(0x83527c4)<<< 202 No storage allocation necessary.
Net::FTP=GLOB(0x83527c4)>>> PASV
Net::FTP=GLOB(0x83527c4)<<< 227 Entering Passive Mode (216,40,207,232,11,144).
Net::FTP=GLOB(0x83527c4)>>> STOR sampleaccount.tar.gz
Net::FTP=GLOB(0x83527c4): Timeout at /scripts/cpbackup line 349
Net::FTP=GLOB(0x83527c4)>>> QUIT
Net::FTP=GLOB(0x83527c4)<<< 221 Goodbye.


I deleted all files and the directory on the ftp server to force it to start "over" again, but it still only results in zero byte files. Any thoughts or help?

Thanks!

Well I submitted a trouble ticket, only to get a generic response regarding active/passive mode, writing a custom script, blah blah blah....this has worked FINE for three months until a recent restore and several people here have posted that they are using cpanel's backup with no problem!! Am I wrong or has something changed around here?