Ok,

DNS experts: If I'm running my own nameservers and bind on my cpanel box, and I've already had RS set up the PTR records for the nameservers, can't I just set up PTR records for my clients which have IP addresses, rather than have RS set them up? Isn't that part of the reason for running my own nameservers and bind?

So how do I do that? Plesk automatically sets up a:
xxx.xxx.xxx.in-addr.arpa
file for each IP zone and populates it with the PTRs. Why doesn't cPanel do that (or does it and I just don't know how)? Could I just manually create one of these files? and if so, do I need to do anything else, like notify RS about it or something?

Any help would be much appreciated. I've found lots of threads that just say "ask RS to create a reverse DNS PTR record for your IP", but the whole reason to run your own DNS is so you don't have to do that (other than the one-time to register your nameservers with RS).

Thanks,

Danimal

PTR are NOT controlled by you. Basically if you do not have a c-block it becomes a giant pain for you to have control of the PTR requests. With rackshack you will never get to control this. Really you should not be updating it that much, some hosts offer self-hosted PTR but then again those are usually places aimed at irc hosting... So in a nutshell, put in that TT to get it done.