Dear everyone,

Hi, I've got an urgent matter on hand...I've just signed up to purchase the rachshack domain names. However, after purchasing the domain name, I'm not able to change the DNS name server. It gives an error saying:

Error Page


Unable to update nameservers: Command failed: unable to verify existence of nameserver ns1.mydomain.net.

Can anyone advise me on this? How do I solve this problem? This is my first time purchasing the domains from Rackshack.

Thanks for all the replies!!

Trend.

If you find out, let me know. I'm getting exactly the same error on one of my freshly created domains too. What's weird is that I registered three domains, two of which happily switched over to my nameservers and the third is giving that error.

I don't have any domains with RS but you always need to create your nameservers (in domain control panel) before using them. It looks like you haven't created nameservers and therefore cannot use them.

The problem is the nameserver is registered in Enom. And my other domains registered with enom can have their namservers to point to the nameserver without any problem.

However, I do not understand why is it that I cannot point my domain registered in RS to the nameserver I registered in Enom?

Trend

Hello...

I just spoke to the live support but to no avail... emailed them for about 2days already no replies.... email to their customer service no replies...called RS spoke to the operator the operator has no solution for me....there's no direct contact no. to reach the people who can help about the change of named servers matter... anyone here from RS here who can help to answer us?? I'm really desperate already....

Thanks alot..

Regards,
Trend

You can't do anything. RS as a reseller have to configure your domain:

Option Add Nameserver to All Foreign Registries in OpenSRS panel.

At some point you created NS contacts for ns1.nameserver.com and ns2.nameserver.com with your registrar (ENOM, Joker, Dotster, etc).

Your registrar then informed the root servers for the .net/.com/.org tLD's of the NS contact and it was added to the root servers managed by VeriSign (gtld-servers.net).

ICANN later gave management of the .org tLD to PIR (Public Internet Registry) (http://www.pir.org/).

New NS registrations with VeriSign or an SRS registrar will not work with .org domains by default now. The existing NS contacts for .org before the change of administration from VeriSign to PIR where transferred automatically and you can use those name servers for .org domains.

ICANN also approved the creation of additional tLD's (.biz, etc) managed by various originations (http://www.icann.org/tlds/ for more information).

The .us tLD is now being managed by NeuStar (www.nic.us).

The point of all this is the other tLD's do not have a NS contact if your initial registrar did not register them with the additional tLD registries. You will not be able to use those name servers until there added to the appropriate registries.

If you would like the NS contacts added to the registries. Please email the hostnames and addresses of the name servers to greg@rackshack.net

We are working on automating the addition of NS contacts with the .us, .biz, etc. tLD registries automatically when you attempt to add a NS that is only registered with the .com/.net tLD's.

Thanks to RS-Greg, my nameservers have now been successfully changed for my .org domain.

Greg: Could I suggest a message be added to the registration system alerting users that their registered nameservers may not work with .org (or whatever) TLDs? If you have a link where a user could check or something, that'd be great and would probably save you a lot of hassles later.

We are already working on that per my previous post ;)

I confirmed this morning with our development team that this issue should no longer be a problem.

There were scripts put in place to insure that this would no longer happen.

Please let us know if you experience any problems with changing the DNS.

Thank you,

I have a few domains with EV1. I use .com.au domains as DNS. I delegated one .com domain to .com.au NS fine, the other (also .com) gives me this error:

Unable to add nameservers: Command failed: unable to verify existence of nameserver ***

Why is it inconsistent?

I had register one domain with ev1 my domain is vietsupercyber.net that my Web Host Manager I had change the hostname to be rr4.vietsupercyber.net
and I also creat two name servers there are: ns.vietsupercyber.net
ns1.vietsupercyber.net

I also in ev1servers.net domain that I sign up I creat two name servers the same above...

My question is do I have to change this:
Server Hostname Server IP Address
Primary: ns1.ev1servers.net 207.218.245.135
Secondary: ns2.ev1servers.net 207.218.247.135

To my server hostname
Server Hostname Server IP Address
Primary: ns.vietsupercyber.net 66.79.160.169
Secondary: ns1.vietsupercyber.nett 66.79.166.60


many thanks!

Yes. You will need to log in to the domain management panel and use the Nameserver section to update the nameservers to
Primary: ns.vietsupercyber.net 66.79.160.169
Secondary: ns1.vietsupercyber.net 66.79.166.60

Make sure that those nameservers are up and running correctly to ensure the domain functions correctly.

MaxHostr

I run into this any time I try to use nameservers hosted somewhere other than EV1. Doesn't matter what the doamin is either. Even though a previous domain has been pointed at nameservers which are up and running for months now, added to ICAAN by EV1, any time I try to assign my other domains to them I get the cannot verifiy error and I have to email tech support to get it done manually. The problem is that every time I have to go through the round of explaining the issue and putting up with being given various excuses and denials until I finally get someone who will do it. This has ahppened to me at least 8 times so far and now its going again. I guess purchasing domains through EV1 was a mistake and one I shouldn't repeat.

I'm suprised that you are having such trouble. I run into this from time to time, but 90% of the time its no error at all.

If I can't get one to work myself I email domains@ev1servers.net and ask them to add the nameservers to the registry manually to see if that works. Normally that will fix the problem.

If not I email them again and ask them to try adding them manually, after explaining what I have already tried. I think that hasn't worked twice, and they were able to contact OpenSRS and get the situation fixed for me.

Max

Please help me, i have registered domain with theplanet long time ago, now i'm changing hosting and tried to replace nameservers in control panel (https://domains.theplanet.com/cgi-bin/manage.cgi?action=modify_nameservers)
after saving new nameservers I've got error message "Nameserver ns1.getyourdns.info doesn't exists in the registry"
I've lost previous nameservers, my domain is "Can't find address for server ladaclubbelarus.org: Non-existent domain"
And now I have lost even fields for entering nameservers:



please register nameservers:
ns1.getyourdns.info
ns2.getyourdns.info