HI.

im new to all of this..so please dont flame me..

anyway..

it seems that there's no ftp service installed my server..

when looking at plesk.com i can see that it should have been installed along with PSA.. erhmm but it isnt..

is this a mistake or do i need to install proftpd myself..

rgds

Mh

I suggest reviewing the plesk documents and go to the services area in plesk and make sure you FTP server is on. What version of plesk are you using?

There are also some flash tutorials that may help you. We have some here:
http://www.rackaid.com/resources/plesk/index.cfm

Yeah, all of Rackshack's Plesk servers should come with proftpd installed. You may need to set up an FTP user, but the admin user should work by default. If you can't get it to work, or it doesn't look like it's installed, I'd suggest asking RackShack to look and they'll probably restore it with a fresh image if it's really not there.

Thanks guys..

Ive made a ticket stating the problems i have.. hopefully they'll be fixed soon..

btw:

i can see in the plesk admin that the ftp service isnt running..

i've did telnet and looked for the proftp but the dir wasnt there.

I had the same problem with the plesk server I received on Monday. After looking around I found messages in the /var/log/messages file which indicated that proftpd could not resolve the IP for "plain.rackshack.net". In looking at the files "/etc/hosts" and "/etc/sysconfig/network" I found that the server names were different, with "plesk.rackshack.net" in "/etc/hosts" and "plain.rackshack.net" in "/etc/sysconfig/network". After changing "/etc/hosts" to match "/etc/sysconfig/network", FTP started to work. The server is setup to load proftpd only on demand. Actually the server name in both files should probably be changed to your server name (YourServer.YourDomain.com).

yeah.. i found out..

here's what Rackshack support said i should do.


------------------------
Dear Customer;
ftp is installed. There is an error with the server host name when starting ftp.

Changing the hostname on the server is quite simple.

Use telnet (or ssh if you can) and log in to the system as admin. Then use the "su" command to become root. It will prompt you for the root password.
Command: su -l
Change to the /etc directory.
Command: cd /etc
Edit the hosts file and change the hostname there. It should be listed on a line with your IP address first, the full hostname+domainname second, and the hostname by itself third. The easiest editor to use is called "pico" and it provides on screen help so you know what keys to use to save the file, exit, etc.
Command: pico hosts
After that, change to the /etc/sysconfig directory.
Command: cd sysconfig
Edit the network file to change the hostname there, too.
Command: pico network
The final steps depend on what kind of system you have:
Plesk
Use the hostname command to make the new name active.
Command: hostname your.host.name
Now use the Plesk reconfigurator program to tell Plesk to make the new hostname active in all of the different services, like the Apache web server. The reconfigurator program will ask you a few simple questions. It will ask for the email address of the server administrator, the full
hostname+domainname, the domain name by itself, and which IP address to
use for name-based domains. If you are unsure which IP address to use, then simply hit Enter and the system will use your computers main IP address. Finally, answer yes when you are asked whether or not Plesk should restart.
Command: /usr/local/psa/bin/reconfigurator.sh


Regards,
RackShack Support
----------------------

I had previously changed the server name with the Plesk control panel, although it's not yet the same name in the "hosts" and "network" files. Which could possibly cause some other problem. I just rebooted after changing the "hosts" file to match the name in the "network" file.