We have serveral clients (about 20) that are effected by a misreporting of the actual usage.

One in particular shows 15megs of storage used. However, a du of the user directory shows only 512K.

I did a find -user username, but found no stray files anywhere on the server.

The stats and logs have been deleted and there is only a single index file in the www.

I ran the fixquota, suspended/unsuspended etc. Nothing works. It still displays 15 megs used.

What am I missing here? Any ideas?

Had the same problem. One reseller was creating and deleting one of his sites about ten time, drove me crazy and i asked him what he was doing. He said that evertime he created his site the control panel was saying that he had used up 117megs of disk space even when he hadnt uploaded any files yet. We ran fixquota a number of time until finally it corrected itself :confused:

117 seems to be a key number. I have a couple of domains with that exact same number in the used space.

Search for files with misplaced ownership. Namely the fantastico files. :o

Regards,
Matt

I'm here searching for the same ...

My thinking is that backups are accounted to the user quota
They resist on /backup/[user]/homedir and have ownership [user]

Maybee that's the problem.

As backup is introduces in the new cPanel Version maybee that's a bug :confused:

It was the backup directory for me.

chown root.root /backupdir -R

This helped me tremendously. I tried to set a cron job to do this nightly. First cron I've ever set. I'll tell you how it goes.

I found a solution, it only happens if you set it to incremental.
This causes userquota *4 for me - as it counts users real home + /backup/daily/user + /backup/weekly/user + /backup/monthly/user.
Incremental is not zipped or tared so I switched to full backup and instantly my quotas are fixed.

I could swear there is a solution in this thread somewhere if I just had the know-how to extract it.

Is there a chance that we could get someone to list out a step by step solution written for a beginner to walk through this?

This would help me, and I am sure others, tremendously.

Scott

============
6/15/03 11:20:57 AM
Dear Customer,
This happened as the result of improper fantastico file ownerhsip. Ive fixed this problem for you. If you have any other issues, please let us know.

Thank you
============


for future reference and for the reference of others can someone clear up where the 'fantastico' file is, what it's for, and what was done to fix it?

thanks

My fantastico doesn't work (I don't think). However the backup files were my issue. I also set my backup to full backup. Seems fine now!