2.
https://registerfly.com/support/viewitem.ph...1426423f458404a
Unable to make any changes to the DNS settings for the domain name
sjcenturions.org
given the following error:
ERROR:Failed to set Registrar-Lock due to name on Registrar-Hold
Your DNS Changes could not be completed for sjcenturions.org
Per the support chat ~ must create a ticket ~
Chat Transcript
info: Please wait for a site operator to respond.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with 'FLYsupport'
FLYsupport: Welcome to Registerfly.com's chat service, there is a live person responding to your service inquiries. Please wait a moment while we route you to the next available service person, depending on the volume this can take several minutes.
hostmedic: the domain name sjcenturions.org I am unable to make changes to the DNS servers...
FLYsupport: Hello. This is Hetal. How may I assist you ?
hostmedic: I am unable to make changes to the DNS servers for the domain sjcenturions.org
hostmedic: login = hostmedic
hostmedic: I need to make these changes as the site is still offline !
FLYsupport: Please give me the required dns
hostmedic: ns1.rackshack.net
hostmedic: ns2.rackshack.net
hostmedic: ~~~
hostmedic: Why can I not make the changes ---
hostmedic: myself ?
hostmedic: service like this is not excusable -
FLYsupport: Let me check the settings
hostmedic: I had tried to go to the "flyLOCK" however when I uncheck the box it still remains "re-checked" when I check it again. . .
FLYsupport: We need to forward this issue to our admin .
FLYsupport: So, please generate a ticket.
hostmedic: ~ great support - please first use our chat agent - if we cannot help then please create a ticket ...
hostmedic: amazing . . .
Prior Responses from customer support:
[2003-04-20] Glenn
There is a .org issue with this name. We are seeing a number of issues with .org names. I have esclated this so our technical group can manually make the change for you. We should have the DNS change made for you in the morning
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3.
The following is a record of your online chat.
General Info
Chat start time Apr 20, 2003 9:05:02 PM EST
Chat end time Apr 20, 2003 9:31:04 PM EST
Duration (actual chatting time) 00:26:01
Operator FLYsupport :
Chat Transcript
info: Please wait for a site operator to respond.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with 'FLYsupport :'
FLYsupport :: Welcome to Registerfly.com's chat service, there is a live person responding to your service inquiries. Please wait a moment while we route you to the next available service person, depending on the volume this can take several minutes. FLYsupport :: Hello. This is Hiren. How may I assist you ?
hostmedic: hello - the other night I chatted with someone regarding the domain sjcenturions.org -
hostmedic: I told them the site is still not resolving as it should -
hostmedic: It was at this time I asked for the DNS record to be repushed -
hostmedic: I was told that there are problems with .org domains and that I needed to place in a support ticket - - -
hostmedic: that ticket has been closed but the problem has not been resolved. This site is still offline and has been now for about 1 week - - -
FLYsupport :: Are you using any hosting for this domain?
hostmedic: This is not the level of support I think Enom would expect from a reseller - - -
hostmedic: NO I do the hosting myself this is my client - - this is not a DNS issue on my side as I run the DNS server...
hostmedic: dig yields the following results?:
FLYsupport :: Can you please give me your exact problem so that I can help you with this
hostmedic: [admin@setup admin]$ dig sjcenturions.org ; <<>> DiG 9.2.1 <<>> sjcenturions.org ;; global options: printcmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 22267 ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 0 ;; QUESTION SECTION: ;sjcenturions.org. IN A ;; ANSWER SECTION: sjcenturions.org. 86400 IN A 207.44.134.139 ;; AUTHORITY SECTION: sjcenturions.org. 86400 IN NS ns1.rackshack.net. sjcenturions.org. 86400 IN NS ns2.rackshack.net. ;; Query time: 1 msec ;; SERVER: 127.0.0.1#53(127.0.0.1) ;; WHEN: Sun Apr 20 21:18:48 2003 ;; MSG SIZE rcvd: 99
FLYsupport :: Please give me your domain name and DNS info please.
hostmedic: The exact problem is that the site is not listed on most any of the DNS servers internet wide !!!!
hostmedic: This is something that you need to do !
FLYsupport :: Just a moment please.
hostmedic: This is now my 4th request to have this issue solved - - -
FLYsupport :: Could you please hold on for a moment, while we research this issue ?
hostmedic: domain name = sjcenturions DNS should be
hostmedic: ns1.hostmedic.com and ns2.hostmedic.com as well as ns1.rackshack.net and ns2.rackshack.net FLYsupport :: Just a moment please. FLYsupport :: I am sorry I can not help you with this issue.You need to contact our system admin Mr.Tim at
tim.shor@unifiednames.com FLYsupport :: Because only he can help you with this issue
hostmedic: does he have a telephone #
hostmedic: this is not an issue that I am willing to let sit anylonger -
hostmedic: This is a hosting contract that I am going to loose -
hostmedic: the server they lease from me will have me loose well over $700/mo !
hostmedic: it has been 1 week already
FLYsupport :: I am sorry sir we dont provide any phone support FLYsupport :: you have three options FLYsupport :: email at
qa@registerflysupport.com FLYsupport :: Email;tim.shor@unifiednames.com FLYsupport :: Or generate the ticket with this issue
hostmedic: I have generated tickets already with this issue - furhtermore I have sent many emails -
FLYsupport :: But do remember that just requiest at only one given address FLYsupport :: If you emailed your problem to all then it will again creat the confusion
hostmedic: Tomorrow I will just go ahead and file a complaint wiht the PUC Public Utilities Commission in Newark NJ regarding your company and its lack of support in regards to this issue !
FLYsupport :: and will take more time to resolve your issue
hostmedic: CONFUSION ? come on already - - -
hostmedic: I am told its fixed - wait 48 hrs ... then its not !
hostmedic: I understand that you are unable to help - that this is past the scope of what your able to do --- however
hostmedic: the fact that tickets are closed and the problem is not resolved is amazing to me ..
FLYsupport :: I am sorry sir,.
FLYsupport :: You need to generate the ticket with this issue FLYsupport :: we need ot forward this to our system admin FLYsupport :: because only he can help you with this.
hostmedic: Can you reopen the ticket I have already created- -- - so the thread stays active?
hostmedic:
https://registerfly.com/support/viewitem.ph...1426423f458404a
hostmedic: I have paid for a domain transfer that has caused me to have the domain not even work !!!
hostmedic: copies of each of these chat transcripts will be posted on every message board as well as being submitted to every search engine ... this level of support is down right pathetic if I cannot get this issue resolved.
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