Full Version: Recieved your key yet?
Just wondered - I placed an order for Urchin on the 8th but not heard anythng yet... Anyone else recieved their key yet?
My demo install expired today 
I sure hope I get my key soon.
I sure hope I get my key soon.
Just got mine, going to install it tonight. Order was placed on the 8th also...watch your email.
ordered mine today got the key liek 20 mins later in email.
Fast!
Fast!
Secwrd,
Did you get a new server? I ordered mine on the 8th, but heard nothing yet.
Anybody know if it's possible to pre-install w/o the key?
Reb
Did you get a new server? I ordered mine on the 8th, but heard nothing yet.
Anybody know if it's possible to pre-install w/o the key?
Reb
Old server... I just ordered though the RS members area got an email telling me to go download and install urchin
and giving me the Key
I think you can download and try it as shareware then register it for full use, not having to enter the key on install, but don't quote me I haven't done it yet
and giving me the Key
I think you can download and try it as shareware then register it for full use, not having to enter the key on install, but don't quote me I haven't done it yet
QUOTE
Originally posted by REBIS
Secwrd,
Did you get a new server? I ordered mine on the 8th, but heard nothing yet.
Anybody know if it's possible to pre-install w/o the key?
Reb
Secwrd,
Did you get a new server? I ordered mine on the 8th, but heard nothing yet.
Anybody know if it's possible to pre-install w/o the key?
Reb
Got my key today, ordered it on the 8th. Downloading the file right now.
Got my key instantly 
Tip for RS, please include the IP the key is for with the e-mail. If you have lots of servers and you need to re-install the key it might be a pain to figure out which one goes where. Unless you won't be tracking it by IP but my guess is Urchin will be, much like Ensim does.
Tip for RS, please include the IP the key is for with the e-mail. If you have lots of servers and you need to re-install the key it might be a pain to figure out which one goes where. Unless you won't be tracking it by IP but my guess is Urchin will be, much like Ensim does.
Got my key instantly too.
I don't understand why I haven't rec'd my key yet, even though I ordered Urchin the day it was announced. It seems those who are ordering now are getting keys immediately. What's up with that? Guess it's double-T time!
-Reb
-Reb
QUOTE
Originally posted by REBIS
I don't understand why I haven't rec'd my key yet, even though I ordered Urchin the day it was announced. It seems those who are ordering now are getting keys immediately. What's up with that? Guess it's double-T time!
Yeah, I just placed another order for Urchin and received an email straight away with the download instructions and key. I've placed a note in the first trouble ticket telling RS to cancel the first order.
I don't understand why I haven't rec'd my key yet, even though I ordered Urchin the day it was announced. It seems those who are ordering now are getting keys immediately. What's up with that? Guess it's double-T time!
Our customer service team is working to get all urchin orders processed and emailed. If you have ordered please await our email to you regarding this please do not re-order another key as this may only cause you to be double-billed. All outstanding orders will be completed by no later than 7 p.m. on Friday Nov. 15th. we do apologize for the delay and appreciate your patience regarding this issue. Please let us know if we can be of further assistance.
*** Sorry almost forgot those orders which we were not able to collect on (declined credit card) are not going to be processed, watch your email as we will notify you if this is the case as well. We will allow a 48 hour timeframe for you to update or provide a card we may charge to get the order processed for you.
*** Any orders that were placed after 11/13/02 3:30 p.m. have all been automated (thanks to PlanetHigh's team) so you will get an email with the key information.
As Always thanks for choosing RackShack.net!!
Thank you,
*** Sorry almost forgot those orders which we were not able to collect on (declined credit card) are not going to be processed, watch your email as we will notify you if this is the case as well. We will allow a 48 hour timeframe for you to update or provide a card we may charge to get the order processed for you.
*** Any orders that were placed after 11/13/02 3:30 p.m. have all been automated (thanks to PlanetHigh's team) so you will get an email with the key information.
As Always thanks for choosing RackShack.net!!
Thank you,
One last thing....
IX. Urchin Server Statistics Option now available
Rackshack recently struck a deal with Urchin.
The fee for having a key assigned will be $39,
However if you request a key through the members section between now and November 23, you will only be charged $19. (The software has a retail value in the hundreds of dollars) After that time, however, the fee will be a one time fee of $39. You must request one key per server that you have. The keys may only be used within our data center. Any attempt to install your key on a server outside of our data center or to install one key on more than one Rackshack.net server will result in the suspension of your services.
Limited support will be available by email but the primary support option for the software will be Rackshack Talk, Rackshack’s user forum located at forum.rackshack.net. We will be adding a section just for Urchin assistance. Our support personnel will also be helping in that forum with answers to popular questions. As there is no monthly fee associated with this software to our users, the support provided by Rackshack will be quite limited. A paid premium support option may be available in the first quarter or 2003.
NOVEMBER 23 PLACE YOUR ORDER NOW!!!!
IX. Urchin Server Statistics Option now available
Rackshack recently struck a deal with Urchin.
The fee for having a key assigned will be $39,
However if you request a key through the members section between now and November 23, you will only be charged $19. (The software has a retail value in the hundreds of dollars) After that time, however, the fee will be a one time fee of $39. You must request one key per server that you have. The keys may only be used within our data center. Any attempt to install your key on a server outside of our data center or to install one key on more than one Rackshack.net server will result in the suspension of your services.
Limited support will be available by email but the primary support option for the software will be Rackshack Talk, Rackshack’s user forum located at forum.rackshack.net. We will be adding a section just for Urchin assistance. Our support personnel will also be helping in that forum with answers to popular questions. As there is no monthly fee associated with this software to our users, the support provided by Rackshack will be quite limited. A paid premium support option may be available in the first quarter or 2003.
NOVEMBER 23 PLACE YOUR ORDER NOW!!!!
Well, I just checked the TT and discovered that my Urchin order was cancelled for no apparent reason. Not sure if I was charged or what. Shades of the Geotrust debacle. Argh!
-Reb
P.S. 10:30 PM PT. Seems we're really crawling...DoS'd again?
-Reb
P.S. 10:30 PM PT. Seems we're really crawling...DoS'd again?
QUOTE
Originally posted by REBIS
Well, I just checked the TT and discovered that my Urchin order was cancelled for no apparent reason. Not sure if I was charged or what. Shades of the Geotrust debacle. Argh!
-Reb
P.S. 10:30 PM PT. Seems we're really crawling...DoS'd again?
Well, I just checked the TT and discovered that my Urchin order was cancelled for no apparent reason. Not sure if I was charged or what. Shades of the Geotrust debacle. Argh!
-Reb
P.S. 10:30 PM PT. Seems we're really crawling...DoS'd again?
When I get in to the office in the morning I will look into your order. Have you checked your email?
Thank you,
QUOTE
Originally posted by REBIS
P.S. 10:30 PM PT. Seems we're really crawling...DoS'd again?
Oh yeah, i'm trying to setup my recently installed Urchin software, and everything is running at snails pace.
P.S. 10:30 PM PT. Seems we're really crawling...DoS'd again?
QUOTE
When I get in to the office in the morning I will look into your order. Have you checked your email?
Thanks, Mario. Will do. (No sign of email or key).
I appreciate your help!
-Reb
Please bear in mind that this is a brand new process for us. New orders have a lot more automation in the process. Old orders, before 11/13 will take longer for Mario's group to process. They promise to complete orders by Friday night.
There are literally thousands of tickets that his group must process. Please have patience. If your order falls through the cracks, we'll be able to handle you next week.
Please note: just like everything at Rackshack, we get better as we go along. This process has already significantly improved in just 7 days. Your patience is greatly appreciated.
I am also sure that there will be brand new support issues encountered due to RS having such a large base of customers in this product. Again, your patience with us as we also learn is appreciated.
It has been months in the works and is now for real. We will continue to roll out new services as we are able always improving the Rackshack value.
Robert
There are literally thousands of tickets that his group must process. Please have patience. If your order falls through the cracks, we'll be able to handle you next week.
Please note: just like everything at Rackshack, we get better as we go along. This process has already significantly improved in just 7 days. Your patience is greatly appreciated.
I am also sure that there will be brand new support issues encountered due to RS having such a large base of customers in this product. Again, your patience with us as we also learn is appreciated.
It has been months in the works and is now for real. We will continue to roll out new services as we are able always improving the Rackshack value.
Robert
Got my key now - it arrived 1 hour after my first posting above.
Robert:
I'm in no hurry. The only reason I became concerned was that customers who ordered 1 week after I did mentioned they received their keys almost immediately. So I checked my TT and discovered that, for some strange reason, someone in tech supp cancelled my order without filling it. So I wasn't sure if I was charged, should re-order, or what?
Thanks,
-Reb
I'm in no hurry. The only reason I became concerned was that customers who ordered 1 week after I did mentioned they received their keys almost immediately. So I checked my TT and discovered that, for some strange reason, someone in tech supp cancelled my order without filling it. So I wasn't sure if I was charged, should re-order, or what?
Thanks,
-Reb
got mine today, 5 days after I ordered it.
Check that you have been charged for it on your cc., then you will know.
We got charged when we had not received the goods. We complained last night and suddenly got 2 licences sent through.
The 3rd licence seems to off disappeared.
We got charged when we had not received the goods. We complained last night and suddenly got 2 licences sent through.
The 3rd licence seems to off disappeared.
I checked with RS to see if they do the Urchin install. Here is what they emailed back:
Dear Customer,
We do not install the software for you. Please fallow the instructions that were delivered with your License Key.
Dear Customer,
We do not install the software for you. Please fallow the instructions that were delivered with your License Key.
QUOTE
Originally posted by webwizard
I checked with RS to see if they do the Urchin install. Here is what they emailed back:
Dear Customer,
We do not install the software for you. Please fallow the instructions that were delivered with your License Key.
I checked with RS to see if they do the Urchin install. Here is what they emailed back:
Dear Customer,
We do not install the software for you. Please fallow the instructions that were delivered with your License Key.
It is a painless install so it should be no problem.
QUOTE
Originally posted by Alberto
It is a painless install so it should be no problem.
It is a painless install so it should be no problem.
If you can give me the exact commands to install, I wouldn't mind figuring out a shell script for it, for easier install.
QUOTE
Originally posted by The_Tick
If you can give me the exact commands to install, I wouldn't mind figuring out a shell script for it, for easier install.
If you can give me the exact commands to install, I wouldn't mind figuring out a shell script for it, for easier install.
Check out the second post in this thread
Just ordered one license and got the KEY and Install instructions in less than 2 minutes:)
Just followed the instructions provided by RS in the email and no probs:)
Once installed I see this info in Urchin preferences:
So it seems that our licenses are valid for 300 domains?
On the License Expiration date ... how much will we be charged for renewal?
Just followed the instructions provided by RS in the email and no probs:)
Once installed I see this info in Urchin preferences:
CODE
License Information
License Status: Valid License - Regular
License Expiration: 2003/08/02 08:59:59
Serial Code: xxxxxxxxxxxxxxxxxxxxxxxx
Version: 4
Number of Profiles: 300
Number of Log Sources per Profile: 2
License Status: Valid License - Regular
License Expiration: 2003/08/02 08:59:59
Serial Code: xxxxxxxxxxxxxxxxxxxxxxxx
Version: 4
Number of Profiles: 300
Number of Log Sources per Profile: 2
So it seems that our licenses are valid for 300 domains?
On the License Expiration date ... how much will we be charged for renewal?
QUOTE
Originally posted by REBIS
Robert:
I'm in no hurry. The only reason I became concerned was that customers who ordered 1 week after I did mentioned they received their keys almost immediately. So I checked my TT and discovered that, for some strange reason, someone in tech supp cancelled my order without filling it. So I wasn't sure if I was charged, should re-order, or what?
Thanks,
-Reb
Robert:
I'm in no hurry. The only reason I became concerned was that customers who ordered 1 week after I did mentioned they received their keys almost immediately. So I checked my TT and discovered that, for some strange reason, someone in tech supp cancelled my order without filling it. So I wasn't sure if I was charged, should re-order, or what?
Thanks,
-Reb
We resent it to you, it should be in your box now. Do we need to get an updated email address for you? Email me if we need to update it. Again we apologize and appreciate your patience regarding this.
Thanks again for your patience,
QUOTE
Doesn't look too bad, except that when I try to find the exact location of the files to download, it's a drop down menu, and I cannot seem to find the direct location of the files. Someone got a clue?
do this:
ssh to your server
cd ~/
touch urchininstall.sh
emacs urchininstall.sh (or whatever you want to use)
paste this in
Then save
chmod +x urchininstall.sh
sh -x urchininstall.sh
Follow the onscreen directions when done.
I've also included this as a text file. This is just
ssh to your server
cd ~/
touch urchininstall.sh
emacs urchininstall.sh (or whatever you want to use)
paste this in
QUOTE
#!/bin/bash
#Notes from Rackshack
#
#This will bring up a series of prompts that will guide you through the
#installation of Urchin, though it is not a necessity, Rackshack chooses
#two of the following options for our master drives:
#Install path: /usr/local/urchin
#Port: 8080
#
#The defaults are:
#/usr/local/urchin4
#Port: 9999
#
#Once the install is complete, you will be able to access Urchin by going
#to the following URL, assuming port 8080:
#http://youripaddress:8080
#Login: admin
#Password: urchin ( !! NOTE !! This needs to be changed ASAP! )
cd ~
mkdir urchin
cd urchin
wget -c http://www.urchin.com/download/urchin4/dow...1r2_redhat7x.sh
sh urchin4101r2_redhat7x.sh
sh -x install.sh
cp /usr/local/urchin/util/urchin4_daemons /etc/rc.d/init.d/urchin
chmod 755 /etc/rc.d/init.d/urchin
cp /etc/rc.d/rc.local ~/rc.local.backup
echo Urchin should not be installed. You need
echo to go to http://youripaddress:8080 (unless
echo you specified a different port) and
echo then log in and configure Urchin
echo -------------------------------------
echo If you know awk or sed, please feel free
echo to edit this so that it can become
echo completely automated. Please post on
echo the forums at forum.rackshack.net
echo if you come up with something that will
echo completely automate the installation of
echo this package.
echo -----------------------------------
echo Urchin should not be installed. You need
echo to go to http://youripaddress:8080 (unless
echo you specified a different port) and
echo then log in and configure Urchin
echo ----------------------------------
echo To have urchin run on startup, open
echo /etc/rc.d/rc.local with a text editor
echo #############################################
echo ### Example #1: pico -w /etc/rc.d/rc.local ##
echo #############################################
echo ### Example #2: vi /etc/rc.d/rc.local ##
echo #############################################
echo At the very end of the file add:
echo /etc/rc.d/init.d/urchin start
echo A copy of this file has been placed at ~/rc.local.backup
echo in case this file becomes unusable. Use
echo extreme caution when editing this file.
#Notes from Rackshack
#
#This will bring up a series of prompts that will guide you through the
#installation of Urchin, though it is not a necessity, Rackshack chooses
#two of the following options for our master drives:
#Install path: /usr/local/urchin
#Port: 8080
#
#The defaults are:
#/usr/local/urchin4
#Port: 9999
#
#Once the install is complete, you will be able to access Urchin by going
#to the following URL, assuming port 8080:
#http://youripaddress:8080
#Login: admin
#Password: urchin ( !! NOTE !! This needs to be changed ASAP! )
cd ~
mkdir urchin
cd urchin
wget -c http://www.urchin.com/download/urchin4/dow...1r2_redhat7x.sh
sh urchin4101r2_redhat7x.sh
sh -x install.sh
cp /usr/local/urchin/util/urchin4_daemons /etc/rc.d/init.d/urchin
chmod 755 /etc/rc.d/init.d/urchin
cp /etc/rc.d/rc.local ~/rc.local.backup
echo Urchin should not be installed. You need
echo to go to http://youripaddress:8080 (unless
echo you specified a different port) and
echo then log in and configure Urchin
echo -------------------------------------
echo If you know awk or sed, please feel free
echo to edit this so that it can become
echo completely automated. Please post on
echo the forums at forum.rackshack.net
echo if you come up with something that will
echo completely automate the installation of
echo this package.
echo -----------------------------------
echo Urchin should not be installed. You need
echo to go to http://youripaddress:8080 (unless
echo you specified a different port) and
echo then log in and configure Urchin
echo ----------------------------------
echo To have urchin run on startup, open
echo /etc/rc.d/rc.local with a text editor
echo #############################################
echo ### Example #1: pico -w /etc/rc.d/rc.local ##
echo #############################################
echo ### Example #2: vi /etc/rc.d/rc.local ##
echo #############################################
echo At the very end of the file add:
echo /etc/rc.d/init.d/urchin start
echo A copy of this file has been placed at ~/rc.local.backup
echo in case this file becomes unusable. Use
echo extreme caution when editing this file.
Then save
chmod +x urchininstall.sh
sh -x urchininstall.sh
Follow the onscreen directions when done.
I've also included this as a text file. This is just
Did you guys install it as Root?
You would pretty much have to, with the editing of /etc/rc.d/rc.local and what not.
QUOTE
Originally posted by RackShack-Mario
Our customer service team is working to get all urchin orders processed and emailed. If you have ordered please await our email to you regarding this please do not re-order another key as this may only cause you to be double-billed. All outstanding orders will be completed by no later than 7 p.m. on Friday Nov. 15th. we do apologize for the delay and appreciate your patience regarding this issue. Please let us know if we can be of further assistance.
*** Sorry almost forgot those orders which we were not able to collect on (declined credit card) are not going to be processed, watch your email as we will notify you if this is the case as well. We will allow a 48 hour timeframe for you to update or provide a card we may charge to get the order processed for you.
*** Any orders that were placed after 11/13/02 3:30 p.m. have all been automated (thanks to PlanetHigh's team) so you will get an email with the key information.
As Always thanks for choosing RackShack.net!!
Thank you,
Our customer service team is working to get all urchin orders processed and emailed. If you have ordered please await our email to you regarding this please do not re-order another key as this may only cause you to be double-billed. All outstanding orders will be completed by no later than 7 p.m. on Friday Nov. 15th. we do apologize for the delay and appreciate your patience regarding this issue. Please let us know if we can be of further assistance.
*** Sorry almost forgot those orders which we were not able to collect on (declined credit card) are not going to be processed, watch your email as we will notify you if this is the case as well. We will allow a 48 hour timeframe for you to update or provide a card we may charge to get the order processed for you.
*** Any orders that were placed after 11/13/02 3:30 p.m. have all been automated (thanks to PlanetHigh's team) so you will get an email with the key information.
As Always thanks for choosing RackShack.net!!
Thank you,
**** UPDATE ****
All outstanding orders have been completed. If you did not get your key please check the members section to view the current email address that we have listed on your account. Also if we were not able to collect the processing fee for the order the key was not sent to you. You will have until Tuesday before we recycle the key that was issued to you. We have sent emails out to those customers as well if we were not able to collect. If you have not received your key and any of the above does not apply to you please forward an email with your RS-#### the ip that you ordered the key for to audit-ukey@ev1.net and we will look into this for you. Appreciate all of your patience in this matter and as always thank you for choosing RackShack.net.
Thank you,
*** Special Thanks to those who volunteered to assist with this project.
QUOTE
Originally posted by RackShack-Mario
**** UPDATE ****
All outstanding orders have been completed. If you did not get your key please check the members section to view the current email address that we have listed on your account. Also if we were not able to collect the processing fee for the order the key was not sent to you. You will have until Tuesday before we recycle the key that was issued to you. We have sent emails out to those customers as well if we were not able to collect. If you have not received your key and any of the above does not apply to you please forward an email with your RS-#### the ip that you ordered the key for to audit-ukey@ev1.net and we will look into this for you. Appreciate all of your patience in this matter and as always thank you for choosing RackShack.net.
Thank you,
**** UPDATE ****
All outstanding orders have been completed. If you did not get your key please check the members section to view the current email address that we have listed on your account. Also if we were not able to collect the processing fee for the order the key was not sent to you. You will have until Tuesday before we recycle the key that was issued to you. We have sent emails out to those customers as well if we were not able to collect. If you have not received your key and any of the above does not apply to you please forward an email with your RS-#### the ip that you ordered the key for to audit-ukey@ev1.net and we will look into this for you. Appreciate all of your patience in this matter and as always thank you for choosing RackShack.net.
Thank you,
Got mine!
Was a bit worried there, but I can see where you could be overwhelmed.
QUOTE
Originally posted by secwrd
ordered mine today got the key liek 20 mins later in email.
Fast!
ordered mine today got the key liek 20 mins later in email.
Fast!
wow, lucky! I ordered mine a week ago and got it today
Figures the one time I decide not to be lazy...
I ordered Urchin immediately after the email offering and I still haven't gotten any notification or "key". Now if I was my normal lazy self I'd have it installed already, if that makes sense.
(btw, I just emailed that address posted by Mario a few minutes ago)
I ordered Urchin immediately after the email offering and I still haven't gotten any notification or "key". Now if I was my normal lazy self I'd have it installed already, if that makes sense.
(btw, I just emailed that address posted by Mario a few minutes ago)
QUOTE
Originally posted by RackShack-Mario
**** UPDATE ****
All outstanding orders have been completed. If you did not get your key please check the members section to view the current email address that we have listed on your account. Also if we were not able to collect the processing fee for the order the key was not sent to you. You will have until Tuesday before we recycle the key that was issued to you. We have sent emails out to those customers as well if we were not able to collect. If you have not received your key and any of the above does not apply to you please forward an email with your RS-#### the ip that you ordered the key for to audit-ukey@ev1.net and we will look into this for you. Appreciate all of your patience in this matter and as always thank you for choosing RackShack.net.
Thank you,
[B]*** Special Thanks to those who volunteered to assist with this project. [/B]
**** UPDATE ****
All outstanding orders have been completed. If you did not get your key please check the members section to view the current email address that we have listed on your account. Also if we were not able to collect the processing fee for the order the key was not sent to you. You will have until Tuesday before we recycle the key that was issued to you. We have sent emails out to those customers as well if we were not able to collect. If you have not received your key and any of the above does not apply to you please forward an email with your RS-#### the ip that you ordered the key for to audit-ukey@ev1.net and we will look into this for you. Appreciate all of your patience in this matter and as always thank you for choosing RackShack.net.
Thank you,
[B]*** Special Thanks to those who volunteered to assist with this project. [/B]
Oh, well I got a message from RS that the upgrade was complete. No key or instructions sent. Now how do I access these URCHIN reports?
QUOTE
Originally posted by redtagdeals
Oh, well I got a message from RS that the upgrade was complete. No key or instructions sent. Now how do I access these URCHIN reports?
Oh, well I got a message from RS that the upgrade was complete. No key or instructions sent. Now how do I access these URCHIN reports?
RedTagDeals if you did not receive any information in your email you may want to send an email to audit-ukey@ev1.net so that we can look into this for you.
Thank you,
I got my key very quickly after ordering it.
Unfortunately, I'd already assumed there would be a delay and installed it in demo mode.
Now I can't see where on earth I enter the key to "unlock" it.
Gone round in circles so may times I'm dizzy.
Unfortunately, I'd already assumed there would be a delay and installed it in demo mode.
Now I can't see where on earth I enter the key to "unlock" it.
Gone round in circles so may times I'm dizzy.
you enter the key at the urchin web site, if my memory doesn't fool me.
No - their help (which I just found) says:
For UNIX: Copy the Serial Number and License Code directly into the config file. The license information should be at the top of the config file, since Urchin reads this first. The SerialNumber should be listed before the LicenseCode and they should not be separated, as in the following format:
SerialNumber: 0 xxxx-xxxx-xxxx-xxxx
LicenseCode: xxxxx-xxxxx-xxxxx-xxxxx
Problem 1: /usr/local/urchin4/etc/urchin.conf doesn't have anything like that in it already. Is that the config file they mean?
Problem 2: RS only gave me a Serial Number. No mention before now of a License Code.
Ho hum ....
For UNIX: Copy the Serial Number and License Code directly into the config file. The license information should be at the top of the config file, since Urchin reads this first. The SerialNumber should be listed before the LicenseCode and they should not be separated, as in the following format:
SerialNumber: 0 xxxx-xxxx-xxxx-xxxx
LicenseCode: xxxxx-xxxxx-xxxxx-xxxxx
Problem 1: /usr/local/urchin4/etc/urchin.conf doesn't have anything like that in it already. Is that the config file they mean?
Problem 2: RS only gave me a Serial Number. No mention before now of a License Code.
Ho hum ....
OK - found the correct help now. For future reference:
To activate a pre-purchased license (such as if you purchased Urchin on CD), log-in to the Urchin system as an administrator and click on Configuration at left. Next, click on the Settings button and then the License button. On the main screen, click the Activate Pre-Purchased License link, which will take you to our online licensing center. Once you have completed the process, the Urchin system will be fully operational in perpetuity.
... which worked
To activate a pre-purchased license (such as if you purchased Urchin on CD), log-in to the Urchin system as an administrator and click on Configuration at left. Next, click on the Settings button and then the License button. On the main screen, click the Activate Pre-Purchased License link, which will take you to our online licensing center. Once you have completed the process, the Urchin system will be fully operational in perpetuity.
... which worked
I am just playing with backing up and restoring an Urchin config, and it looks like you'll be able to reinstall a key after a restore/reinstallation without having to reactivate your key with Urchin.com.
QUOTE
Originally posted by jaume
[B]
So it seems that our licenses are valid for 300 domains?
On the License Expiration date ... how much will we be charged for renewal?
[B]
CODE
License Information
License Status: Valid License - Regular
License Expiration: 2003/08/02 08:59:59
Serial Code: xxxxxxxxxxxxxxxxxxxxxxxx
Version: 4
Number of Profiles: 300
Number of Log Sources per Profile: 2
License Status: Valid License - Regular
License Expiration: 2003/08/02 08:59:59
Serial Code: xxxxxxxxxxxxxxxxxxxxxxxx
Version: 4
Number of Profiles: 300
Number of Log Sources per Profile: 2
So it seems that our licenses are valid for 300 domains?
On the License Expiration date ... how much will we be charged for renewal?
Just pushing this a bit to get some attention - Anyone?
Ordered my license today, got it within 5 minutes.
However, after following the install instructions I only have 100 profiles in my license. But it never expires.
I guess as long as I never go over 100 web sites I'm OK. I guess they changed from 300 profile licenses with an expiration date to 100 profile licenses that don't expire. But I never saw any mention of this anywhere.
Anyone else gotten a 100 profile license when you thought (based on the forums) it was a 300 profile license?
However, after following the install instructions I only have 100 profiles in my license. But it never expires.
I guess as long as I never go over 100 web sites I'm OK. I guess they changed from 300 profile licenses with an expiration date to 100 profile licenses that don't expire. But I never saw any mention of this anywhere.
Anyone else gotten a 100 profile license when you thought (based on the forums) it was a 300 profile license?
QUOTE
Originally posted by dstlink
Ordered my license today, got it within 5 minutes.
However, after following the install instructions I only have 100 profiles in my license. But it never expires.
I guess as long as I never go over 100 web sites I'm OK. I guess they changed from 300 profile licenses with an expiration date to 100 profile licenses that don't expire. But I never saw any mention of this anywhere.
Anyone else gotten a 100 profile license when you thought (based on the forums) it was a 300 profile license?
Ordered my license today, got it within 5 minutes.
However, after following the install instructions I only have 100 profiles in my license. But it never expires.
I guess as long as I never go over 100 web sites I'm OK. I guess they changed from 300 profile licenses with an expiration date to 100 profile licenses that don't expire. But I never saw any mention of this anywhere.
Anyone else gotten a 100 profile license when you thought (based on the forums) it was a 300 profile license?
I don't if I should say this or not ,
but I order two licences a couple days ago, and both were 400 profiles with no expiration date. 
QUOTE
Originally posted by Roger
I don't if I should say this or not , but I order two licences a couple days ago, and both were 400 profiles with no expiration date.
I don't if I should say this or not ,
but I order two licences a couple days ago, and both were 400 profiles with no expiration date. Mine are same
I have one server here, and plan on ordering another in a few days and use the one allready have for backups dns,mail, etc.
Can I save they urchin license I have and use it on the server I am going to get, rather then the one I allready have(note: I have not installed urchin on my current server yet, just simply ordered the license).
Thanks in advance.
Can I save they urchin license I have and use it on the server I am going to get, rather then the one I allready have(note: I have not installed urchin on my current server yet, just simply ordered the license).
Thanks in advance.
I put a request in on September 2, 2003 and STILL have not received mine even though I show a debit from my credit card on that same day.
Do they debit the card first and then send out the key if they have time?
It is now September 8, 2003 so almost a week has gone by.
To boot, I show an invoice online from 2 weeks ago where it states that it is still owing but it was debited from my credit card a week ago :confused:
Do they debit the card first and then send out the key if they have time?
It is now September 8, 2003 so almost a week has gone by.
To boot, I show an invoice online from 2 weeks ago where it states that it is still owing but it was debited from my credit card a week ago :confused:
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