At the moment i can't receive email from my raq, i can send emails & they get received. But not the other way around.

Anyone have any ideas?

Go to your control panel and check your email Parameters... make sure the site is listed in both the relay and the alias. See if that does the trick.

Designguy

It's already listed in there, still no joy.

ok, when you say you can't receive email on your RAQ are the emails being rejected? Read your message again and got confused. :confused:

Designguy

The email's seem to be being receive by the raq. In the Control Panel under email, it list's some of the email address's that i've used to send emails. I can't get them when i run Outlook Express or any other way.

There's no error messages of any kind, yet i can still send emails from my raq with no problems.

Ok, in the site settings - Email Server Aliases area make sure you have put something like this: mail.mydomain.com, mydomain.com. Are you able to receive email from other domain names on your server? Let me know what that does or if you have already done this.


Designguy

I done those settings in the site setting's awhile ago, still no luck.

At the moment i've only got one domain on it, so i can't try that.

Have you already setup your email in the DNS records from the control panel?

I've done a Mail Server (MX) Record setting for it, but i can't find some decent information on it, so i don't know if i've done it right.

Could you explain what i need to do?

Sure, here it is. Thanks to Webbcite!

Step 1: DNS Setup
* Click "Control Panel"
* Click "Parameters" link next to "Domain Name System (DNS) Server"
* In the right pull down select "Address (A) Record"
* enter "www" in hostname field
* enter "yourdomain.com" in the domain name field
* enter the IP address for the site in "IP Address"
* Click "Update List"
* In the right pull down select "Address (A) Record"
* Leave hostname field blank
* enter "yourdomain.com" in the domain name field
* enter the IP address for the site in "IP Address"
* Click "Update List"
* In the right pull down select "Address (A) Record"
* enter "mail" in hostname field
* enter "yourdomain.com" in the domain name field
* enter the IP address for the site in "IP Address"
* Click "Update List"
* In the right pull down select "Mail Server (MX) record"
* Leave hostname field blank
* enter "yourdomain.com" in the domain name field
* enter "mail.yourdomain.com" in the mail server field
* Leave "Delivery Preference" set at HIGH
* Click "Update List"

Step 2: Save Save Save
* click "Save Changes to DNS Server"
* Click "Save Changes" at the Service Settings menu
* These two steps are critical...if you don't save on both of them you will not update your changes to dns.

Step 3: Setup Email Client
* Incoming Mail Server (POP3) should be mail.yourdomain.com
* Outgoing Mail Server (SMTP) should be mail.yourdomain.com

That is it...you should not have to do anything else to setup a site to receive email....other than making sure your nameservers are setup correctly and are listed on your domain record.

Hope that helps,
Designguy

Worked.

Thank's for your help

anytime

ok, I just did all of this and still not receiving email - I telnte'd in and used pine to send something and didn't get it

what am I missing?

Ive been working w/ Carnage Media to try to get this prob solved, and we still cant seem to figure out whats wrong. Im kinda new to this myself, so I have a question. I went through the list that was posted, and followed all the steps, and I went and saved it in the 2 places it said to save it. The only thing I havent done, is set up the Pop3 & SMTP. Where do I need to go to set those up?

Not sure I follow...there aren't any settings for SMTP or POP3 in the control panel per se...There are just mail settings.

What are you having trouble with? Mail bouncing? Can you give more details?

Yea, its bouncing the emails. It will send out emails, but it wont recieve them.

what is the bounce error message?

Ok, here's the error message:

This message was created automatically by mail delivery software (Exim).

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

*private email address*
SMTP error from remote mailer after RCPT TO:<*private email address*>:
host mail.rangerforum.net [216.40.233.10]: 450 4.7.1 <*private email address*>... Relaying temporarily denied. Cannot resolve PTR record for 130.94.172.7:
retry timeout exceeded

Is this a message sent to your RAQ? Is that the IP of your RAQ? That is a Verio IP address that does not have any PTR record setup.

Something is weird, cause that aint no RS RAQ receiving the message...at least not from the looks of it...

I had that same problem for a while, It turned out that I had to enable POP before SMTP, even though it showed as disabled, it still seemed to be doing its thing, so once I enabled it officially in the CP all works well since..

webbcite, I sent a email from the RS Raq to my old server and that was the error message.

I just sent a message from my yahoo account to the RS Raq and this was the message.

:
216.40.233.10 does not like recipient.
Remote host said: 550 5.7.1 ... Relaying
denied. Please check your mail first.
Giving up on 216.40.233.10.


thanks!

That is POP before SMTP telling you you must check your mail account first. Here is a quick explanation of Pop B4 SMTP.

The way it works is...without POPB4SMTP to receive email you must use a username and password to login and download email. Security right? You don't want just anyone checking your email. Yet sending email through SMTP does not require a username/password to send.

So what POPb4 does is require you to check your email...login w/ a username/password to authenticate...then POPb4 says "o.k. this user is valid" and it remembers the IP you used to authenticate. Then depending on how long you have the time settings in the Control Panel set for...you then have a certain amount of time the system will allow you to send mail through the server. So once that time period is up...you are required to check your email again to authenticate.

So if you immmediately open your email client and try to send an email it will give you this error telling you that you need to check your email (authenticate) before you can relay/send mail. Thus the message.

Hope that helps...

thanks! its working now after tinkering with it all morning

I had this same problem, till Webbcite clued me in on this.

Reminds me of Microsoft... What we thought was a bug turns out to be "feature" lol.

Well, Carnage Media & I are having another prob. We are trying to set up an admin email address for out site, and when we go in to set up the email address, it keeps giving us an error message saying that the user Admin already exists.

The only thing we have found, is when at the main server control panel, when you click on administrator, it has a user name of Administrator, and an alias or something of just admin. Is it possible that this one thing is keeping us from using the admin in an email address?

You can only have 1 user name per RAQ. That is a Linux limitation...

So to get around it, you could do the following:

create customer1@domain.com and in the aliases field enter the aliases that you would like such as info, support, sales etc.

Then create customer2@domain.com and in the aliases field enter the aliases that you would like such as info, support, sales etc.

Now you can send an email to info@domain.com and info@domain2.com and they will receive them in there respective accounts.

Now the catch...with one of the OS upgrades that Cobalt implement last year, you can no longer use certain aliases that are reserved. There are several, but one of which is admin...

There is a work around, but you will have to modify the virtusertable file manually...here is a link that gives the process for doing this:

http://list.cobalt.com/pipermail/cobalt-us...rch/036872.html

is this done in the email server parameters?

Which part?

The users are created in the site settings for the individual site/domain.

The admin part would need to be done through the command line using telnet/SSH.

it finally clicked!

when I was looking at the user I created for myself I saw the little alias box and put the admin email addy there and poof!

thanks webbcite!