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 Accounting Dept Not Responding, Being Charged for a Cancelled Server |
 Jul 8 2008, 11:23 AM
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#1
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Newbie Group: Members Posts: 3 Joined: 8-July 08 Member No.: 51,627  |
Last year my income was way down so I decided to downgrade my server. I ordered a new one got all my sites transferred then went through the process of canceling the old one, eventually receiving confirmation it was done. I didn't think much more of it but around 10 months later when doing my taxes I realized the bills never changed and I was being billed for both servers. I contacted theplanet over a month ago regarding this and was passed on to the accounting department. They have yet to get back to me and I am still paying for the old server!
I know it is negligent on my part not to check my credit card statements but I don't think that should be a factor in getting some type of credit (I don't even want a refund). The server was most definitely cancelled - the ip was not reachable and it disappeared from the orbit account manager. Every technical problem I have ever had was resolved incredibly fast. I will continue to be a happy customer in that sense but the accounting service needs work! |
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Jul 8 2008, 11:56 AM
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#2
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 SuperGeek  Group: Admin Posts: 1,395 Joined: 11-July 07 From: Houston, TX Member No.: 48,926 |
QUOTE (cinOxen @ Jul 8 2008, 12:23 PM)  Last year my income was way down so I decided to downgrade my server. I ordered a new one got all my sites transferred then went through the process of canceling the old one, eventually receiving confirmation it was done. I didn't think much more of it but around 10 months later when doing my taxes I realized the bills never changed and I was being billed for both servers. I contacted theplanet over a month ago regarding this and was passed on to the accounting department. They have yet to get back to me and I am still paying for the old server! I know it is negligent on my part not to check my credit card statements but I don't think that should be a factor in getting some type of credit (I don't even want a refund). The server was most definitely cancelled - the ip was not reachable and it disappeared from the orbit account manager. Every technical problem I have ever had was resolved incredibly fast. I will continue to be a happy customer in that sense but the accounting service needs work! I'm on it.  I escalated 4865380PLNT to a billing supervisor, and hopefully he'll get it all straightened out quickly. -------------------- |
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Jul 8 2008, 12:13 PM
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#3
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Newbie Group: Members Posts: 3 Joined: 8-July 08 Member No.: 51,627 |
Thank you Kevin!
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Aug 13 2008, 10:40 AM
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#4
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Newbie Group: Members Posts: 3 Joined: 8-July 08 Member No.: 51,627 |
Thanks again for helping Kevin. It took awhile but it's all cleared up now.
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