Plesk Failed, Services start okay, but Plesk control panel fails to load Options

[DragonAss]

If this is happening to you and you recently upgraded Plesk to v8.3.0 on an RHEL3 server (possibly other linux flavors too?) then you may be in luck. The problem at hand may be solved by a single nugget of wisdom found here:
https://www.rackaid.com/helpdesk/index.php?...kbarticleid=148

A quick rundown for those who don't feel like making an external visit:

On some RHEL 3.9 boxes an update to Plesk 8.3 results in a GLIBC errror:

If plesk does not start try:
/usr/local/psa/admin/sbin/httpsd configtest
if you get:

/usr/local/psa/admin/sbin/httpsd: /usr/lib/libgcc_s.so.1: version `GCC_4.2.0' not found (required by /usr/lib/ ...

Then:

rm /usr/lib/libgcc_s.so.1
cd /usr/lib
ln -s ../../lib/libgcc_s_plesk.so.1


This is a bug in the plesk upater not linking the correct lib.

Firstly, a huge THANK YOU to whoever figured that out and posted it over there.
For that matter, how does one figure that out?! Maybe I was on the right path since the google search terms which finally found their fix on day 3 was "plesk libgcc_s.so.1". Still, to discover what was wrong AND the solution too... impressive! I'm wide open for feedback on troubleshooting strategies!

Secondly, why did I have to find the answer where I did? This drove me nuts for a few days as I searched Parallels' forum and knowledge base for clues, why could I find nothing? Do they even know about it? If so, why wouldn't they do everything in their power to let us end-users know about it too (so we can fix it ASAP) especially when they already have a reputation for buggy updates/releases. Ugh, the mind boggles.

Welp, hopefully this'll save some other "Planeteers" a few grey hairs.

[markcausa]

Nice! Thanks for the contribution.