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 Urchin, getting it fixed |
 Mar 24 2007, 11:08 PM
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#1
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Newbie Group: Members Posts: 4 Joined: 26-February 07 From: China Member No.: 47,547  |
Hi
I'm having problems with urchin on my server - it's stopped recording data for one of my sites. I've tried to get support from The Planet, but the staff member assigned does not even know how to log into urchin, even though she was given the correct login information. Urchin was installed by The Planet for me, it was fixed almost a year back by The Planet when the same kind of problem happened - but this time for some reason the person on the case does not know what to do. Nothing has changed with urchin since the last time it was accessed and fixed by The Planet. Can someone please help out here - the ticket number is: 1632286PLNT Thanks Frank -------------------- My Head Hurts
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Mar 25 2007, 12:42 AM
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#2
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 SuperGeek  Group: Members Posts: 3,025 Joined: 8-July 06 From: Los Angeles, CA Member No.: 22,425 |
I'm afraid you've caught the forum on a slow night when most of the powerful people are not active on the forums.
You might want to PM "Klaude" or "Brooke_Marketting" for some help, but I'm not sure if they check on the weekends. Good luck to you! 
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Mar 25 2007, 12:54 AM
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#3
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Newbie Group: Members Posts: 4 Joined: 26-February 07 From: China Member No.: 47,547 |
Thanks - it's just frustrating that this simple issue can't be resolved easily as it has been in the past. What concerns me most about what happened was the person didn't even know where to log into the admin of Urchin and kept on asking me for passwords that were already listed in my orbit account under the passwords area and escalation procedures - something I would expect any tech suppport to know.
QUOTE (markcausa @ Mar 25 2007, 12:42 AM)  I'm afraid you've caught the forum on a slow night when most of the powerful people are not active on the forums.
You might want to PM "Klaude" or "Brooke_Marketting" for some help, but I'm not sure if they check on the weekends. Good luck to you! -------------------- My Head Hurts
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Mar 25 2007, 03:55 AM
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#4
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SuperGeek Group: Members Posts: 3,025 Joined: 8-July 06 From: Los Angeles, CA Member No.: 22,425 |
Actually, I'm not sure Urchin is supported at all.
 I only run cPanel servers so I can't help you out. Sorry.
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Mar 25 2007, 03:57 AM
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#5
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Newbie Group: Members Posts: 4 Joined: 26-February 07 From: China Member No.: 47,547 |
well it was the last time they fixed it. I'm on a managed plan, so I hope they still know how to fix it.
QUOTE (markcausa @ Mar 25 2007, 03:55 AM) Actually, I'm not sure Urchin is supported at all.
I only run cPanel servers so I can't help you out. Sorry. -------------------- My Head Hurts
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Mar 25 2007, 12:24 PM
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#6
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SuperGeek Group: Members Posts: 3,025 Joined: 8-July 06 From: Los Angeles, CA Member No.: 22,425 |
Oh, I see. Did you PM one of the forum admins?
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Mar 25 2007, 04:18 PM
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#7
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Newbie Group: Members Posts: 4 Joined: 26-February 07 From: China Member No.: 47,547 |
They fixed it. Just took a little while.
QUOTE (markcausa @ Mar 25 2007, 12:24 PM) Oh, I see. Did you PM one of the forum admins?
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Mar 25 2007, 10:11 PM
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#8
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 My life is The Planet Group: Members Posts: 7,923 Joined: 24-July 03 From: The big D Member No.: 37,965 |
Nuts, and I just got your message too.
 Glad I could help!*ducks and runs* -------------------- |
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Mar 26 2007, 12:05 AM
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#9
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SuperGeek Group: Members Posts: 3,025 Joined: 8-July 06 From: Los Angeles, CA Member No.: 22,425 |
lol. This guy...
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Mar 28 2007, 04:36 PM
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#10
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Newbie Group: Members Posts: 18 Joined: 26-March 07 Member No.: 47,888 |
QUOTE (freeworldgroup @ Mar 25 2007, 12:08 AM) Hi I'm having problems with urchin on my server - it's stopped recording data for one of my sites. I've tried to get support from The Planet, but the staff member assigned does not even know how to log into urchin, even though she was given the correct login information. Urchin was installed by The Planet for me, it was fixed almost a year back by The Planet when the same kind of problem happened - but this time for some reason the person on the case does not know what to do. Nothing has changed with urchin since the last time it was accessed and fixed by The Planet. Can someone please help out here - the ticket number is: 1632286PLNT Thanks Frank Not sure if you are aware of this, but urchin actually got bought out by google a few months ago. You might want to look into either getting another piece of software that does the same thing or hop on board google's implementation of it (which I use, and LOVE) http://www.google.com/analytics/ if you like -------------------- -----------
For the Lulz |
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Mar 28 2007, 08:06 PM
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#11
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My life is The Planet Group: Members Posts: 7,923 Joined: 24-July 03 From: The big D Member No.: 37,965 |
Hopefully the Google fans won't poopoo me too much for this, but I like a local stat tracking system versus something totally owned and operated by a 3rd party.
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Mar 28 2007, 09:09 PM
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#12
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 Techie Group: Members Posts: 239 Joined: 4-August 02 From: Cheverly, MD Member No.: 3,405 |
my sentiments exactly...
As for urchin I have been plannign to phase it out since it wont work correctly with RHEL4 let alone is it supported by the planets people- asked questions and got completely inaccurate responses where my questions were completely misunderstood. But alas these things i guess happen. QUOTE (klaude @ Mar 29 2007, 02:06 AM) Hopefully the Google fans won't poopoo me too much for this, but I like a local stat tracking system versus something totally owned and operated by a 3rd party.
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Michael D'Angelo mdangelo@mdangelo.com |
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Mar 28 2007, 11:19 PM
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#13
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SuperGeek Group: Members Posts: 3,025 Joined: 8-July 06 From: Los Angeles, CA Member No.: 22,425 |
PS: It's called Google Analytics now. (frown. it seems to be a bit biased at times.)
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