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 Orbit, Rackshack customer can't log in |
  Jan 15 2007, 05:55 AM
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#1
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Newbie Group: Members Posts: 1 Joined: 15-January 07 Member No.: 46,956  |
I'm an old Rackshack customer and need to reboot my server...but I can't log in to Orbit with my Servercommand details.
Is this a know issue? Thanks, Iain |
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Jan 15 2007, 07:24 AM
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#2
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SuperGeek  Group: Admin Posts: 1,432 Joined: 31-August 01 From: Houston, TX Member No.: 234 |
QUOTE (bytesize @ Jan 15 2007, 11:55 AM)  I'm an old Rackshack customer and need to reboot my server...but I can't log in to Orbit with my Servercommand details. Is this a know issue? Thanks, Iain Hello Iain, When you log in, please make sure that you are using the correct character case. Both the login and password are case sensitive. -------------------- Thank you,
Aaron Conklin Product Manager - Complex Infrastructure |
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Jan 15 2007, 07:32 AM
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#3
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SuperGeek Group: Admin Posts: 1,236 Joined: 14-February 03 From: Houston, TX Member No.: 6,130 |
QUOTE (bytesize @ Jan 15 2007, 11:55 AM) I'm an old Rackshack customer and need to reboot my server...but I can't log in to Orbit with my Servercommand details. Is this a know issue? Thanks, Iain Iain, will you please PM me your account ID? -------------------- |
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Jan 17 2007, 06:03 AM
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#4
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Newbie Group: Members Posts: 1 Joined: 5-January 05 Member No.: 15,427 |
Same problem here. 30 hours ago when I first tried to login I did it successfully. But after 2 hours, when I placed a new trouble ticket I couldn't log in anymore. I have an ES* account. It says that my account is inactive.
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Jan 17 2007, 07:43 AM
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#5
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 SuperGeek  Group: Members Posts: 4,856 Joined: 23-May 03 Member No.: 7,754 |
QUOTE (Panagioths @ Jan 17 2007, 12:03 PM) Same problem here. 30 hours ago when I first tried to login I did it successfully. But after 2 hours, when I placed a new trouble ticket I couldn't log in anymore. I have an ES* account. It says that my account is inactive. I believe they are still importing data from the DB and it seems to sometimes do that to accounts. PM Aaron your account number and he should be able to fix it. -------------------- John W My personal website with many free security and linux how-to's! Tss -- Live Support! Tweaking, Securing, 24x7 Service Monitoring, Monthly Management, Migrations, Restores, Optimization, LoadBalancer Configuration, Mysql Clusters, Custom Configurations, Consulting. English And Spanish Support! We do it all @ TotalServerSolutions |
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